Terms of Service

Effective October 23, 2026

1. Who these terms are between

These terms are an agreement between you, the auto repair business that subscribes ("you" or "your shop"), and ShopRPM, operated by Nick Carducci, a sole proprietor in New York, USA ("ShopRPM," "we," or "us"). By using ShopRPM, you agree to these terms and to our Privacy Policy. The person accepting these terms must be authorized to accept them for the shop.

2. The service

ShopRPM provides a web-based dispatch board that displays live information from your shop's Tekmetric account, such as repair orders, appointments, tech workloads, parts status, and promise times, on TVs, monitors, and other screens in your shop. Setup includes branding the board with your shop's name and logo and adjusting it to your labels and workflow.

ShopRPM is an independent product and is not owned, operated, or endorsed by Tekmetric. Your use of Tekmetric itself is governed by your agreement with Tekmetric.

3. Connecting Tekmetric

• You authorize ShopRPM to read your shop's data from Tekmetric with read-only access, solely to provide the board.
• You confirm you have the right to grant this access for your shop.
• You can revoke access in Tekmetric at any time. The board stops updating once access is revoked.

4. Your board link

• Each shop receives a private board link. Anyone with the link can view your board, so treat it like a password and only open it on your shop's own screens.
• If you think your link has been shared outside your shop, tell us and we'll issue a new one right away. The old link and every screen using it stop working.
• You're responsible for who can see the screens in your shop.

5. Fees and billing

• Standard pricing is $200 per month per shop location, plus a one-time setup fee of $300, which may be waived (for example, for founding shops). Your price is confirmed with your shop before your board goes live.
• The service is billed monthly in advance by card and renews automatically each month until canceled. Payments are processed by Stripe; we never see or store your full card number.
• If a payment fails and isn't fixed after we notify you, we may pause your board until it is.
• We'll give at least 30 days' notice by email before any price change.

6. Cancellation

You can cancel anytime from your billing portal or by emailing [email protected]. Your board stays active through the end of the month you've paid for, and we don't charge again. Partial months aren't refunded. After cancellation, your shop's data is deleted as described in the Privacy Policy. We may end the service for a shop with 30 days' notice, or immediately for misuse under section 7. If we end the service without cause, we'll refund any prepaid, unused portion.

7. Acceptable use

You agree not to:

• share your board link or data outside your business, or resell the service;
• try to access another shop's board, or probe, overload, or disrupt the service;
• copy, reverse engineer, or rebuild the service, except as the law allows.

8. Ownership

Your shop's data belongs to your shop. We use it only to provide your board. ShopRPM, including the board software, design, and website, belongs to us. Your logo stays yours, and you give us permission to display it on your board.

9. Availability and support

We aim to keep your board running and up to date at all times, and we monitor the service around the clock. Still, ShopRPM depends on Tekmetric, internet providers, and hosting providers outside our control. Updates may be delayed and short outages can happen. Contact [email protected] for help. We respond during normal business hours (Monday–Friday, Eastern Time) and usually within one business day.

The board is a display aid. Tekmetric remains your system of record, and you should confirm important details there before acting on them.

10. Disclaimer

Except as expressly stated in these terms, the service is provided "as is" and "as available," without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, to the extent the law allows.

11. Limitation of liability

To the extent the law allows, ShopRPM won't be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. ShopRPM's total liability for any claim related to the service is limited to the amount your shop paid us in the three months before the claim.

12. Changes to these terms

We may update these terms from time to time. For material changes, we'll email subscribing shops at least 30 days in advance. Continuing to use ShopRPM after the change takes effect means you accept the updated terms.

13. Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-law rules. Disputes will be handled in the state or federal courts located in New York.

14. Contact

Nick Carducci, ShopRPM: [email protected]